FAQs
What is personalized digital art?
Personalized digital art is custom artwork created just for you! You send us your photo and any details you'd like included, and we create a unique digital illustration delivered straight to your email.
What kind of photo should I upload?
Choose a clear, high-quality photo with good lighting and visible faces or pets. The better the photo, the better the final artwork! We’ll do our best with what you provide, but blurry or dark photos may affect detail.
How long does it take to receive my art?
Our turnaround time is typically 2–3 business days. During high-demand periods (like holidays), it may take a little longer. We’ll always keep you updated!
How will I receive my digital art?
We’ll email your finished artwork as a high-resolution JPEG or PNG file, ready to print or share online. No physical item will be shipped.
Can I print the artwork myself?
Yes! Your file is high-resolution and can be printed at home or through a local print shop. It's perfect for wall art, gifts, or even phone wallpapers.
Can I request changes to the artwork?
Yes – minor revisions (like color tweaks or small edits) are included. Just reply to your delivery email with your request. Major changes may require an additional fee.
What if I made a mistake in my order?
Contact us as soon as possible! If we haven’t started your art yet, we can fix it. Once we’ve begun drawing, changes may be limited.
Do you offer refunds?
Because each artwork is made just for you, we don’t offer refunds on digital items. However, if you’re unhappy with the result, we’ll do our best to make it right with a revision.
Why Am I Being Charged Tax on a Digital Product?
Even though our art is delivered digitally, Canadian tax law requires sales tax to be collected on digital goods in certain provinces.
Depending on your location, you may see GST, HST, or PST added at checkout. These taxes are calculated based on your shipping or billing address, and in compliance with federal and provincial regulations.
We are a registered Canadian business and collect taxes where required by law.
Still have questions?
Reach out to us anytime through our Contact Us page or DM us on Instagram @moonie.and.nova.co We’re happy to help!